Frequently Asked Questions
Do you ship to my country?
Yes! We’re proud to offer tracked worldwide shipping on every order.
To ensure fast and secure delivery, we partner with trusted carriers like USPS, Canada Post, Australia Post, and reliable local delivery services across the globe. Your order is in safe hands from our door to yours.
How can I track my order?
As soon as your order ships, you’ll receive a confirmation email with your personal tracking link.
You can monitor your shipment's journey and get real-time updates—anytime, anywhere.
What if my order doesn’t fit?
We want you to love your purchase.
If your item doesn't fit, we offer free size replacements—you'll only need to cover a small shipping fee.
Need help? Reach out to us at support@lucerti.com and we’ll be happy to assist.
Can I return an order?
Absolutely. We gladly accept returns within 30 days of receiving your order.
Just email us at support@lucerti.com, and we’ll guide you through a smooth refund or exchange process.
What if I have more questions?
Fashion is all about confidence—and we're here to support you every step of the way.
Whether you need help with sizing, styling tips, or anything else, our friendly customer support team is ready to help.
Contact us anytime through our contact form or via email at support@lucerti.com.