Frequently Asked Questions
Processing: 1-3 business days
Shipping: 5-12 business days
You'll receive a tracking number via email once your order ships.
Track your order anytime at the top of our website under "Track Your Order."
Yes, we gladly accept returns within 30 days of receiving your order.
Just contact our customer service team at support@lucerti.com, and we’ll take care of the rest—whether it’s a smooth refund or exchange.
We offer free size replacements, with only a small shipping fee, if your order doesn't fit.
If you need any assistance, our customer service team is happy to help. Reach out anytime at support@lucerti.com
Yes! We ship worldwide to over 200 countries.
We partner with trusted carriers including:
- North America: USPS, Canada Post, UPS
- Europe: Royal Mail, DHL, local carriers
- Asia-Pacific: Australia Post, local carriers
- Rest of world: DHL and regional partners
Every order includes free tracking so you can monitor your delivery from our warehouse to your door.
You'll receive a tracking number via email within 24-48 hours of your order shipping.
Use it to monitor your delivery in real-time at:
- The courier's website (link provided in email)
- Our "Track Your Order" page (top of website)
Your tracking updates every 24 hours as your package moves through the shipping network.
If you can add it to your cart, it's in stock and ready to ship!
All available items are processed and shipped within 1-3 business days of your order.
Out of stock items are marked as "Sold Out" and cannot be added to cart.
We're here to help with sizing, style advice, order updates, or any questions!
Email us: support@lucerti.com
Response time: Within 12 hours (often faster)
Your perfect shopping experience is our priority.
We're here for you 24/7, every day of the week
Typical response time: Less than 1 hour
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Trusted by 3,531 Customers
Our Commitment
At Lucerti, every customer is part of our family. If something falls short, we’ll make it right. Our support team is always here to help.